Unicom Infotel Private Limited
Proactive monitoring Continuous monitoring of every managed device and platform, with automated alerting. We see the problem before your users do and in most cases, close it before they’d have noticed.
Service desk & single point of contact One number, one email, one portal for everything we manage. Every request logged, tracked and closed against an agreed SLA, with full visibility for your team.
Preventive maintenance Scheduled health checks, cleaning, calibration, firmware updates and system testing on a published calendar; planned around your business, not through it.
Moves, adds & changes Room reconfigurations, user onboarding, device relocations, signage updates, licence changes. Handled as routine work inside your contract, not as separate mini-projects.
Asset & lifecycle management A live inventory of every device we manage: model, location, serial, warranty status, AMC expiry, firmware version and end-of-life date. This is what turns your refresh planning from guesswork into a budget line.
Reporting & service reviews Monthly performance reports and periodic service reviews with real recommendations, not just a ticket count.
Spares & standby stock Critical spares held against agreed SLAs so a failed device is swapped in hours, not procurement cycles.
Service Desk Logged via phone, email or portal. Ticket raised, categorised, prioritised, assigned, tracked to closure. Full audit trail.
Field Engineering When a fix needs hands, an engineer is dispatched from the nearest location with the right spare already identified from your asset register.
Onsite Resident Engineers Dedicated engineers embedded at your site for environments that need daily attention.
One partner across every layer AV, UC, networking, surveillance, data infrastructure and print; managed under a single contract, by one team, with one SLA. Most providers cover one or two of these.
30 years in the field.
Certified engineers across multiple technologies.
Pan-India field coverage.
Proactive by design. Our reporting shows what we prevented, not just what we fixed.
Vendor-neutral. We manage the estate you have; not just the brands we sell.
Drop in a query, start a conversation, or connect with the nearest UNICOM INFOTEL office, and we’ll take it forward from here
